Creating a Ticket in Helpdesk

Created by James Omutsani, Modified on Mon, 13 Jan, 2025 at 2:00 PM by James Omutsani

1. Click on New Support Ticket from the REACH Data Hub Helpdesk homepage


2. Fill in the ticket details as per the form


  • Requester - your email address
  • Subject - the subject of your ticket
  • Ticket type - choose Configuration, Maintenance, Question, Bug, Other depending on the ticket type


  • Description - Please describe your issue in detail
  • Attach a file - Please use this to upload relevant files or screenshots to assist in resolving the issue

3. Click on Submit

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